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ANSWERS TO YOUR QUESTIONS

Shipping Information

DO YOU SHIP INTERNATIONALLY?
Yes, it's true! We ship worldwide!
Not only that, but we also offer FREE SHIPPING ! 
HOW MUCH WILL IT TAKE TO GET MY ORDER?

It will take 1-2 business days to process your order after confirmation.

We ship Monday through Friday, excluding weekends and holidays. Please allow up to 2 business days for orders to process (for example, if you order on Monday, your order should ship out on Tuesday or Wednesday). You will receive a confirmation e-mail with the tracking link once your order ships. Please allow up to 48 hours to receive this shipping confirmation e-mail. We cannot be held accountable for any delays caused by the carrier.

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

HOW  DOW I TRACK MY ORDER?

We will email your tracking information as soon as your order has shipped. Usually your tracking number will be updated 3-7 days after your order has been shipped. You can track your order here https://kittypawlove.com/pages/track-your-order

WHAT SHIPPING METHODS ARE AVAILABLE?

Your order may be delivered to you by either the local post office or a local courier. Most orders will be delivered by your local post service, so the package will arrive with your regular mail. If you are not home when the delivery is made, a notice may be left by the postal service advising where your delivery can be collected.

We will not re-ship packages returned for wrong or incomplete addresses and customer unavailability.

If your tracking information states that your package was delivered and you have not received it, you must contact the delivery carrier and address the issue directly with them. Thunder Labs does not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.


Payment Information 

WHAT PAYMENT METHODS ARE ACCEPTED?
How do I pay for my order?  We accept two payment methods online, one is credit card. The other one is PayPal -we do it to protect our customers-, you will be directed to the PayPal login page straightforward. Can I pay through Paypal with my credit card? Yes, you can pay with your credit card after clicking complete payment in the checkout page and choosing "Pay with credit or debit card" in the PayPal popup to fulfill the transaction.
IS BUYING ON-LINE SAFE?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information will not stored in our servers.

Orders and Returns

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?

Have a question? Don't hesitate to contact us at : support@kittypawlove.com

Most emails get a response within 24 hours. Our customer support is open 24h/7. Feel free to contact us with any questions, concerns, or ideas that you have. We love hearing from you because it helps us provide you with products and services you need.

HOW CAN I CANCEL OR CHANGE MY ORDER?
We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
RETURN POLICY?
If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions.
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